Client Relations Coordinator

DreamingCode is seeking a reliable Client Relations Coordinator to join our small, hardworking team immediately. The CRC will undertake administrative tasks, communicate directly with clients, and support our internal project management team members and global partners. The Client Relations Coordinator ensures a consistent and smooth-running client experience from first contact through project completion and ongoing support.

Position Roles & Responsibilities

• You are local (Boston area) and are able to come to work in our office
• You have worked under tight deadlines
• Communicate frequently with clients via phone, email and conference calls to assess the services they need while documenting interactions
• Create instruction materials for the team to perform functions required for each client account
• Work with internal global partners to create, manage, and track tasks to best suit the client's needs
• Participate in performance improvement measures when action is required
• Ensuring high levels of customer satisfaction through excellent service

Qualifications & Skills

• Bachelor's Degree Required preferably in Computer Science or Business
• 1-3 years of work/internship experience in technology, business, marketing or client relations
• Excellent communication/customer service skills, energetic and eager to learn
• Computer proficient; ability to learn new systems with ease
• Excellent written and verbal communication skills via phone, email and text

The Person Most Fit For This Position

• Friendly, helpful, confident and engaging personality
• Ability to flourish with minimal guidance, be proactive and handle uncertainty
• Has an interest in technology, web design, client relations
• Can multitask and prioritize work.

SUBMIT RESUME