DreamingCode B2B eCommerce Platform Company
617.820.5195CONTACT US

12/06/2022
 
Posted By: Tripti Rijhwani
Sales & Marketing




The Dreaming Code B2C eCommerce platform enables businesses to grow using eCommerce, selling directly to consumers. Our managed platform allows owners to focus on connecting with consumers, and the Dreaming Code platform and team handle all the design, technology management, hosting, and ongoing site maintenance.

Several critical features distinguish well-designed and deployed B2C eCommerce solutions.

  • Personalized experiences are essential, as customers want to feel like they're dealing with a company that cares about them as an individual.
  • Social and mobile technologies are also necessary, as customers increasingly use these channels to find and research products.
  • Finally, 24/7 customer support is necessary, as customers never know when they'll need assistance.

Personalized experiences matter

Consumers expect personalized experiences when it comes to eCommerce. With Dreaming Code, merchants can deliver beautiful, responsive web pages that will work on any device. This feature gives customers a great experience, regardless of their device. If customers can view a product image on their mobile device, they will likely continue the purchase. With Dreaming Code, merchants can create an excellent experience for their customers, which will keep them returning for more. The future wave of personalization in eCommerce will be the need to know your customer and curate experiences based on that information.

Social media and mobile technologies for reach and reputation

The Dreaming Code B2C eCommerce platform connects to the most popular social media platforms, including Facebook, Twitter, and TikTok. These platforms leverage influencers who have large followings to promote different products. They can give a brand reach to billions of consumers and generate massive demand for a product if its followers love it. A connection between eCommerce and social media platforms allows a single place for product descriptions, digital assets, and content to be optimized for mobile. Since social media is a must in B2C eCommerce, the Dreaming Code platform offers a very low-cost way to reach billions of consumers rapidly.



Always-on customer support builds trust

Customer support is vital for both online and brick-and-mortar businesses. Consumers often are demanding and expect instantaneous access to support and help. Features include appointment scheduling, live or assisted chat, and customer knowledge bases.

Automating customer engagement can help to improve customer satisfaction by providing instant access to support and help. More prominent brands have created this expectation, but smaller, more agile brands can offer the same or better service. The viral nature of responsive service can help build loyalty and new customers. For eCommerce stores, these modern and automated customer engagement solutions often lower the overall cost to serve, as it frees up staff to do other tasks and has 24/7 availability.

Conclusion

The key benefits of identifying a B2C eCommerce platform are personalization, leveraging the power of social media, and providing exceptional customer service. These three factors create user value and allow brands to focus on their consumers rather than technology. To learn how Dreaming Code can help scale your eCommerce business, schedule a 30-minute assessment with our solution experts.

To learn more about how we can help your business, schedule an appointment with one of our solution experts today.

To learn more about the Dreaming Code eCommerce platform visit: http://dreamingcode.com.

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